Shipping policy
Shipment Policy
At Innovative Textiles, we are committed to ensuring that your orders are delivered promptly and safely. Please read our shipment policy for detailed information.
1. Order Processing Time
- All orders are processed within 7 working business days. We do not process or ship orders on weekends or public holidays.
- In the event of a high volume of orders, processing times may be delayed slightly. We will notify you by email or phone if such delays occur.
2. Shipping Rates & Delivery Estimates
- Shipping costs are calculated and displayed at checkout.
- Delivery times depend on your chosen shipping method:
- Standard Shipping: 2-3 business days
- Express Shipping: 2-5business days
- International Shipping: 2-5 business days
Please note that delays may happen occasionally due to external circumstances.
3. Shipment Confirmation & Tracking
- Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). Tracking numbers are activated within 24 hours.
4 Shipping Methods
- We offer several shipping options, including [Standard Shipping, Express Shipping, and Overnight Shipping], depending on your location and preferences.
5. International Shipping
- We ship to select countries. Please check the available destinations at checkout or contact us for more information.
- Shipping rates and delivery times vary for international orders.
6. Customs, Duties, and Taxes
- Innovative Textiles is not responsible for any customs duties or taxes that may apply to your order. All fees during or after shipment (e.g., tariffs, taxes) are the responsibility of the customer.
7. Shipment Delays
- External factors such as weather conditions, customs processing, or carrier issues can cause shipment delays. We will notify you if there are any expected delays with your order.
8.Damaged Items
- If your items are damaged in transit, contact us at [customer service email/phone number] within 48 hours of receiving the package. Please provide your order number and photos of the damaged items so we can resolve the issue.
9. Lost or Stolen Packages
- Innovative Textiles is not responsible for packages that are lost or stolen after delivery. If your tracking number shows the package was delivered, but you did not receive it, please contact the carrier for assistance.
10. Contact Us
If you have any questions or concerns about your shipment, feel free to reach out:
- Email: innovativetextiles1@gmail.com
Feel free to customize specific details such as shipping times and contact information for your company.